Originally posted 20 October 2026 by the employer.
Support optical network transmission and transport products involving DWDM, OTN, and coherent optical transceivers.
About the role
Provide technical support for optical network transmission and transport products serving North American and European customers. The role spans customer trials, field issue root cause analysis, technical documentation, and feedback into R&D for optical communication technologies.
What you'll do
- Provide technical support on customer inquiries, investigate field issues, conduct root cause analysis, and handle RMA support. - Collaborate with PLM, Quality, and R&D teams to review product specifications and deliver real-world feedback for product development. - Plan, review, and execute pre-testing and testing protocols for customer demonstrations, trials, and lab evaluations both remotely and on-site. - Deliver new product installation and operation training to front-line customer support teams and author customer installation and operating documentation. - Maintain formal issue tracking from creation through resolution, while participating in a 7x24 on-call support rotation.
What you'll need
- M.Sc. or B.Sc. degree in Electrical Engineering, Computer Science, or Physics. - 8+ years of working experience in optical communication companies as a technical support engineer/manager, development engineer, or system verification engineer. - Hands-on experience with coherent optical transceivers, DWDM, OTN, optical network architectures, and network management protocols. - Demonstrated experience using and troubleshooting network management systems. - Ability to travel 25% to 33% of the time to support customer sites and lab trials.
Nice to have
- Experience coding Python scripts. - Experience in product development.
This role has been open 0 days — well below the 55-day median for Semiconductor Equipment Engineering roles.
Semiconductor Equipment Engineering · Manufacturing Equipment
|
Open roles in category
3837
|
Median days open
55 d
|
Median salary
$126k
|
See the full market breakdown ▾Category comparison, and who else is hiring
| Metric | Coherent Corp | All employers we track in this specialty (3837 roles · 81 employers) |
|---|---|---|
| Open roles in this specialty | 50 | 3837 |
| Open roles in the wider Process, Fab & Equipment family | 152 | 10037 · 107 employers |
| Median days open | 69 d | 55 d (+14 d vs this employer) |
| Median salary (USD postings) | — | $126k |
Who's hiring in this category
- Applied Materials · 627 open roles · median 54 d
- Lam Research · 581 open roles · median 41 d
- Micron Technology · 287 open roles · median 46 d
- KLA Corporation · 255 open roles · median 70 d
- ASML · 191 open roles · median 70 d
- ASM International · 162 open roles · median 88 d
How we counted: 3837 open Semiconductor Equipment Engineering (Manufacturing Equipment) roles from 81 employers tracked in the SemiconductorJobs index, counted 20 Oct 2026. Specialty figures count only roles carrying this exact specialty label, so an employer's related work in neighbouring specialties is not included there — it is counted in the wider Process, Fab & Equipment family row. Figures refresh nightly.