Manager II, Spares Service

Originally posted 1 October 2026 by the employer.

About the role

This role involves leading, managing, growing, and strengthening relationships with the organization's most important customers regarding spare parts requirements.

What you'll do

• Serve as the primary contact for assigned key accounts regarding spare parts requirements.
• Manage customer consignment inventory and billable spare parts inventory.
• Develop and maintain demand forecasts for Install/Qual (IQ), Warranty (W), Recommended Spare Parts List (RSL), Maintenance Parts, and Critical Spare Parts Lists.
• Act as the liaison between customers and internal functions, including Buyers / Procurement, Supply Chain, Planning, Logistics, and Service Operations.
• Lead, coach, and mentor account management team members to improve performance and professional development.
• Own and report performance metrics for assigned accounts, tracking and driving improvements in key KPIs.

What you'll need

• Bachelor's degree in business, Sales, Marketing, Supply Chain, Operations, or related field.
• 10+ years of account management, customer success, sales, operations, or strategic relationship management experience, including experience leading or mentoring teams.
• Experience managing large, complex, or enterprise-level customer accounts.
• Strong business acumen and commercial management skills.
• Excellent communication and presentation skills.
• Ability to influence stakeholders at all organizational levels.
• Demonstrated people leadership experience, including coaching, performance management, expectation setting, and team development.
• Proven ability to lead cross-functional teams, influence senior stakeholders, and drive accountability across complex customer and operational environments.
• Proficiency in CRM systems, Power BI, and Microsoft Office Suite.
• Ability to travel to customer sites up to 50% of the time.

Nice to have

• Experience in manufacturing, supply chain, customer service, technology, or industrial sectors.
• Knowledge of customer engagement methodologies and account planning.
• Experience managing multi-million-dollar customer portfolios.
• MBA or advanced business degree.
• Strong analytical and financial management capabilities.
• Experience with Lean, Six Sigma, or continuous improvement methodologies.
• Project management experience.
• Experience leading account management, customer service, supply chain, or operations teams in a matrixed organization.
• Professional certification such as Lean Six Sigma Green Belt, PMP, or APICS.