Manager, Global Product Support (IBD) - US - CA - San Jose, United States
$144,080 - $192,107 USD yearly
Originally posted 26 August 2026 by the employer.
Support the IBD300 product line.
About the role
The Global Product Support Manager will lead and manage the Technical Product Support (TPS) group, focusing on efficient problem solving and customer satisfaction for the IBD300 product line.
What you'll do
- Provide leadership and supervision to engineers in the Technical Product Support group.
- Work directly with customers to integrate Veeco hardware and software into their process and support IBD300 applications.
- Support technical issues in the field, including electrical/electronics, software, hardware, installations, facilities, or process/applications related issues.
- Support unresolved customer and technical issues from the field to achieve resolution.
- Participate in late stages of major software and hardware upgrades and support rollout to the customer.
- Improve customer service quality results by studying, evaluating, and adjusting processes and metrics.
What you'll need
- Bachelor's degree in a technical discipline and a minimum of 8 years of experience in technical support or engineering, including demonstrated experience managing, supervising, or leading technical teams.
- Experience with vacuum tools.
- Strong understanding of equipment and process control in the Semiconductor Industry, including ultra-high vacuum chambers and systems.
- Demonstrated proficiency with customer support, issue tracking and management.
- Strong understanding of software concepts including debugging and log analysis in Windows environment.
- Experience with equipment controls, including Windows-based applications and PLCs.
- Experience servicing and supporting complex electro-mechanical manufacturing equipment.
- Understanding of semiconductor deposition process equipment and clean room best practices, including ultra-high vacuum process chambers, transfer modules and wafer handling and automation.
- Demonstrated experience with large volume data analysis for technical applications.
This role has been open 50 days — below the 54-day median for Semiconductor Equipment Engineering roles.
Semiconductor Equipment Engineering · Manufacturing Equipment
|
Open roles in category
3787
|
Median days open
54 d
|
Median salary
$126k
|
See the full market breakdown ▾Category comparison, and who else is hiring
| Metric | Veeco Instruments | All employers we track in this specialty (3787 roles · 83 employers) |
|---|---|---|
| Open roles in this specialty | 56 | 3787 |
| Open roles in the wider Process, Fab & Equipment family | 87 | 9867 · 109 employers |
| Median days open | 40 d | 54 d (−14 d vs this employer) |
| Median salary (USD postings) | — | $126k |
Who's hiring in this category
- Applied Materials · 616 open roles · median 54 d
- Lam Research · 563 open roles · median 42 d
- Micron Technology · 284 open roles · median 42 d
- KLA Corporation · 246 open roles · median 67 d
- ASML · 188 open roles · median 69 d
- ASM International · 162 open roles · median 83 d
How we counted: 3787 open Semiconductor Equipment Engineering (Manufacturing Equipment) roles from 83 employers tracked in the SemiconductorJobs index, counted 15 Oct 2026. Specialty figures count only roles carrying this exact specialty label, so an employer's related work in neighbouring specialties is not included there — it is counted in the wider Process, Fab & Equipment family row. Figures refresh nightly.