Manager, Field Service
Originally posted 20 October 2026 by the employer.
About the role
As a Manager, Field Service at ASM, you will lead Field Service operations supporting the North Phoenix customer account, overseeing equipment installation, qualification, sustainment, and complex customer escalations.
What you'll do
- Lead Field Service operations and ensure execution of customer-critical activities, including equipment installation, qualification, sustainment, availability, and technical recovery. - Lead and coordinate complex customer escalations across Field Service, Field Process, engineering, Business Units, account teams, and customer stakeholders. - Apply and coach structured problem-solving methods, including 8D, fault partitioning, hypothesis testing, and root-cause validation. - Manage ASM service KPIs, resource plans, quality expectations, budgets, and operational performance. - Lead installation and operational readiness across staffing, parts, tools, training, documentation, schedules, dependencies, and contingencies. - Lead, coach, and develop managers, technical leads, Field Service Engineers, and supporting team members.
What you'll need
- Bachelor's degree in Electromechanical Engineering, physics, materials science, or related engineering discipline with 12+ years of relevant experience; OR Master's degree with 8+ years; OR PhD with 4+ years; OR equivalent military technical education and directly relevant experience. - Experience in field service or manufacturing of OEM capital equipment, ideally within the semiconductor industry. - Experience leading complex customer escalations involving equipment or process systems. - Technical breadth across at least two ASM toolsets, including relevant configurations, or directly comparable advanced semiconductor equipment platforms. - Demonstrated line-management experience or equivalent formal EIC or team-lead responsibility. - Experience applying structured problem-solving methodologies, such as 8D, in high-stakes customer environments. - Ability and commitment to achieve and maintain ASM GTC Level 3 certification for the assigned technical scope within the required qualification period. - Ability to travel up to 20% domestically and internationally.
This role has been open 0 days — well below the 55-day median for Semiconductor Equipment Engineering roles.
Semiconductor Equipment Engineering · Manufacturing Equipment
|
Open roles in category
3837
|
Median days open
55 d
|
Median salary
$126k
|
See the full market breakdown ▾Category comparison, and who else is hiring
| Metric | ASM International | All employers we track in this specialty (3837 roles · 81 employers) |
|---|---|---|
| Open roles in this specialty | 165 | 3837 |
| Open roles in the wider Process, Fab & Equipment family | 267 | 10037 · 107 employers |
| Median days open | 88 d | 55 d (+33 d vs this employer) |
| Median salary (USD postings) | — | $126k |
Who's hiring in this category
- Applied Materials · 627 open roles · median 54 d
- Lam Research · 581 open roles · median 41 d
- Micron Technology · 287 open roles · median 46 d
- KLA Corporation · 255 open roles · median 70 d
- ASML · 191 open roles · median 70 d
- ASM International (this employer) · 162 open roles · median 88 d
How we counted: 3837 open Semiconductor Equipment Engineering (Manufacturing Equipment) roles from 81 employers tracked in the SemiconductorJobs index, counted 20 Oct 2026. Specialty figures count only roles carrying this exact specialty label, so an employer's related work in neighbouring specialties is not included there — it is counted in the wider Process, Fab & Equipment family row. Figures refresh nightly.