Manager, Field Service
Originally posted 10 September 2026 by the employer.
Join ASM as a Manager, Field Service, supporting advanced semiconductor manufacturing equipment.
About the role
This role is responsible for leading customer-facing service operations and post-sales support activities for strategic semiconductor customers. This individual collaborates closely with customer executives, ASM leadership, product teams, and cross-functional stakeholders to ensure successful service delivery.
What you'll do
- Lead and develop Service Operations Managers, Field Service Managers, and Field Service Engineers supporting strategic semiconductor customers.
- Drive customer satisfaction through effective service delivery, issue resolution, and continuous improvement initiatives.
- Lead workforce planning activities to ensure organizational readiness and alignment with customer demand and business growth.
- Monitor and improve operational performance through the analysis of service metrics, business indicators, and customer feedback.
- Build and maintain strong partnerships with suppliers, customers, and internal stakeholders to ensure business continuity and customer success.
- Contribute to the development and execution of strategic initiatives that support revenue growth, operational performance, and customer retention.
What you'll need
- Bachelor's degree in Engineering or related technical discipline.
- 10+ years of experience in the semiconductor industry supporting complex capital equipment and advanced process technologies.
- 5+ years of leadership experience managing technical teams, service organizations, or customer-facing operations.
- Experience supporting semiconductor manufacturing customers in a service, operations, account management, or customer success capacity.
- Strong understanding of semiconductor equipment service operations and customer support environments.
- Ability to travel domestically and internationally as required.
Nice to have
- Master's degree preferred.
- Experience leading customer-facing service organizations within the semiconductor capital equipment industry.
- Proven success managing strategic customer relationships and executive-level engagements.
- Experience driving operational excellence, workforce planning, and service transformation initiatives.
- Deep understanding of semiconductor manufacturing environments, customer support models, and post-sales service strategies.
- Track record of delivering measurable improvements in customer satisfaction, service quality, and operational effectiveness
This role has been open 34 days — well below the 54-day median for Semiconductor Equipment Engineering roles.
Semiconductor Equipment Engineering · Manufacturing Equipment
|
Open roles in category
3787
|
Median days open
54 d
|
Median salary
$126k
|
See the full market breakdown ▾Category comparison, and who else is hiring
| Metric | ASM International | All employers we track in this specialty (3787 roles · 83 employers) |
|---|---|---|
| Open roles in this specialty | 162 | 3787 |
| Open roles in the wider Process, Fab & Equipment family | 263 | 9890 · 109 employers |
| Median days open | 83 d | 54 d (+29 d vs this employer) |
| Median salary (USD postings) | — | $126k |
Who's hiring in this category
- Applied Materials · 616 open roles · median 54 d
- Lam Research · 563 open roles · median 42 d
- Micron Technology · 284 open roles · median 42 d
- KLA Corporation · 246 open roles · median 67 d
- ASML · 188 open roles · median 69 d
- ASM International (this employer) · 162 open roles · median 83 d
How we counted: 3787 open Semiconductor Equipment Engineering (Manufacturing Equipment) roles from 83 employers tracked in the SemiconductorJobs index, counted 15 Oct 2026. Specialty figures count only roles carrying this exact specialty label, so an employer's related work in neighbouring specialties is not included there — it is counted in the wider Process, Fab & Equipment family row. Figures refresh nightly.