Manager, Field Service
Originally posted 30 June 2026 by the employer.
About the role
As a Manager, Field Service at ASM, you will lead critical service operations for key customers, ensuring semiconductor equipment delivers safe, reliable, and predictable performance in the fab. You will act as an external escalation lead and multi-system subject matter expert, directing technology qualifications, cross-functional taskforces, and data-driven improvements.
What you'll do
- Serve as the external escalation lead for critical customer issues, coordinating responses across field service, engineering, and customer teams. - Act as subject-matter expert (SME) for multiple core systems and at least two ASM toolsets, supporting all configurations. - Lead and coach teams in 8D and structured problem-solving approaches to embed diagnostic discipline in service operations. - Direct technology qualifications at customer sites by leading cross-functional process taskforces to secure successful performance and ramp. - Correlate cross-fab and multi-system data sets, develop predictive models, and drive cost-of-ownership improvements into design reviews and maintenance strategies. - Partner with corporate EHS to maintain compliance with regulatory requirements and guide account strategy alongside sales and business units.
What you'll need
- Bachelor’s degree in Engineering, Physics, Materials Science, or a related technical discipline with 16+ years of relevant experience; OR Master’s degree with 12+ years; OR PhD with 8+ years. - Experience in the semiconductor equipment industry across service, field support, or customer operations roles. - Proven track record as an escalation lead and technical SME for complex equipment or process systems at customer fabs. - Technical background with at least two advanced semiconductor equipment platforms. - 1–3 years of people management and/or formal leadership responsibility leading teams, projects, or major customer programs. - Demonstrated application of structured problem-solving methodologies, including 8D, in customer fab environments. - Ability to travel up to 20% domestically and internationally, with willingness to work extended hours during active escalations.
This role has been open 113 days — well above the 56-day median for Semiconductor Equipment Engineering roles.
Semiconductor Equipment Engineering · Manufacturing Equipment
|
Open roles in category
3866
|
Median days open
56 d
|
Median salary
$126k
|
See the full market breakdown ▾Category comparison, and who else is hiring
| Metric | ASM International | All employers we track in this specialty (3866 roles · 82 employers) |
|---|---|---|
| Open roles in this specialty | 162 | 3866 |
| Open roles in the wider Process, Fab & Equipment family | 264 | 10066 · 107 employers |
| Median days open | 87 d | 56 d (+31 d vs this employer) |
| Median salary (USD postings) | — | $126k |
Who's hiring in this category
- Applied Materials · 631 open roles · median 56 d
- Lam Research · 580 open roles · median 40 d
- Micron Technology · 291 open roles · median 45 d
- KLA Corporation · 249 open roles · median 71 d
- ASML · 185 open roles · median 72 d
- ASM International (this employer) · 162 open roles · median 88 d
How we counted: 3866 open Semiconductor Equipment Engineering (Manufacturing Equipment) roles from 82 employers tracked in the SemiconductorJobs index, counted 22 Oct 2026. Specialty figures count only roles carrying this exact specialty label, so an employer's related work in neighbouring specialties is not included there — it is counted in the wider Process, Fab & Equipment family row. Figures refresh nightly.