IT Specialist Intern - San Jose, United States
Originally posted 2 September 2026 by the employer.
About the role
The IT Specialist Intern serves as a first point of contact for end-user technical support across Lumilens, handling day-to-day Helpdesk T1 and T2 support, ticket triage, device troubleshooting, onboarding and offboarding support, and hardware asset management.
What you'll do
- Serve as a first point of contact for T1 and T2 Helpdesk support, triaging and resolving end-user tickets across macOS, Windows, and Linux environments. - Assist with device imaging, configuration, and deployment for new hire onboarding using MDM platforms such as Jamf and Intune. - Support user onboarding and offboarding processes, including account provisioning and deprovisioning in identity platforms such as Microsoft Entra. - Troubleshoot L1 and L2 connectivity issues including Wi-Fi, VPN, and basic VLAN-related problems, escalating to full-time IT team members as needed. - Assist with hardware asset management, including inventory tracking, asset tagging, and lifecycle documentation. - Support conference room AV equipment maintenance, including troubleshooting displays, video conferencing systems, and audio hardware.
What you'll need
- Currently pursuing or recently completed a degree in Computer Science, Information Technology, Information Systems, or a related field. - Foundational understanding of operating systems including macOS, Windows, or Linux. - Basic understanding of networking concepts such as TCP/IP, DNS, and DHCP.
Nice to have
- Prior Helpdesk, IT support, or customer-facing technical support experience through an internship, part-time role, volunteer experience, or similar hands-on environment. - Familiarity with an MDM platform such as Jamf, Intune, or Kandji. - Experience with Google Workspace, Slack, or Zoom administration. - Basic scripting knowledge in Python, Bash, or PowerShell for automating routine IT tasks. - Familiarity with identity and access management concepts such as SSO, MFA, and user lifecycle management. - Experience in a regulated environment or awareness of data privacy best practices, including HIPAA or PII handling.