IT Operations Lead - San Jose, United States

Originally posted 24 September 2026 by the employer.

About the role

As IT Operations Lead, you will own the technology the team relies on daily, managing internal tools, employee devices, onboarding and offboarding, and office networks.

What you'll do

- Administer business applications, accounts, permissions, and software licenses while managing vendor support and renewals. - Own the employee onboarding and offboarding lifecycle, managing equipment provisioning, account access, setup guidance, and secure equipment recovery. - Manage employee laptops, workstations, and peripherals from purchasing and configuration through maintenance and secure retirement. - Serve as the primary point of contact for hardware, software, account, and connectivity support requests through full resolution. - Configure and maintain office Wi-Fi, wired networks, network equipment, and meeting-room technology. - Automate repetitive administration, document fixes, create self-service resources, and support engineering-led internal infrastructure projects.

What you'll need

- Experience independently managing IT operations, systems administration, or employee technology support in a growing organization. - Hands-on experience administering business applications, user accounts, identity and access systems, and employee devices. - Troubleshooting skills across hardware, operating systems, applications, and networking. - Familiarity with device management platforms and practical endpoint security. - Working knowledge of office networking, including Wi-Fi, DNS, DHCP, VPNs, and firewalls.

Nice to have

- Experience building or improving IT processes at a startup. - Experience automating provisioning and administration using scripts, APIs, or workflow tools. - Familiarity with Linux, cloud platforms, and supporting engineering teams. - Experience supporting security audits through accurate records and lightweight, repeatable processes.