Head of Customer Programs - Santa Clara, California, United States

Originally posted 24 March 2026 by the employer.

About the role

The Head of Customer Programs serves as the primary operational interface between Baya Systems and key accounts, reporting directly to the CEO to oversee intellectual property (IP) programs from pre-sales engagement through silicon success. The role drives delivery across engineering, sales, and support for unified fabric platforms in single-die and multi-die systems.

What you'll do

- Serve as the central operational interface and point of contact for customer IP programs, managing complex schedules, milestones, and deliverables. - Lead recurring tracking meetings and hold functional engineering leaders accountable for reaching milestones and resolving technical blockers. - Define and execute strategies for integrating Silicon IP into customer environments, overseeing programs from proof-of-concept through production launch. - Identify project risks proactively, formulate mitigation plans, and manage high-level customer escalations. - Deliver progress reports, dashboards, and KPI scorecards regarding customer health and program status to the CEO and senior leadership. - Partner with Sales to support statements of work (SoWs) and collaborate with Marketing to incorporate customer feedback into product roadmap improvements.

What you'll need

- 7–10+ years of Technical Program Management experience within the semiconductor or IP licensing industry. - Strong technical background in analog/digital SoC design flows, IP integration, and working with advanced process nodes (e.g., TSMC, Intel Foundry). - Proven ability to lead multidisciplinary teams through influence in a matrixed environment. - Bachelor’s degree in Electrical Engineering, Computer Science, or a related technical field. - Ability to work on-site/hybrid based in the San Jose/Silicon Valley area.

Nice to have

- Master’s degree or MBA.

Skills: Technical Program Management, IP programs, silicon success, SoC design flows, chiplet