Global Product Support (GPS) Engineer III - Santa Clara, CA, United States
$124,000 - $171,000 USD yearly
Originally posted 2 June 2026 by the employer. Relisted by the employer on 2 September 2026.
About the role
The Global Product Support (GPS) Engineer III develops service procedures, installation methodologies, and technical documentation to support new semiconductor equipment products. The position oversees chamber build and test operations within the Apps lab and resolves issues alongside Engineering and Manufacturing teams.
What you'll do
- Develop new procedures and Best Known Methods (BKMs) to service new products and contribute to the FMECA process. - Participate in or own first chamber Build & Test in the Apps lab, solve hardware/software issues, and collaborate with Engineering and Manufacturing on New Product final tests. - Partner with Quality & Reliability (Q&R) to address Top Field Issues, lead or participate in the CAPA process, and conduct Failure Analysis (FA). - Author Technical Product Manuals, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs), and troubleshooting guides for product start-up, retrofits, and maintenance. - Collect process and qualification data to define product BKMs and identify required spare parts to be stocked by AGS. - Develop initial training packages with Global Technical Training (GTT) and train Customer Engineers (CEs), Process Engineers (PSEs), and Technical Product Support (TPS) staff.
What you'll need
- Conceptual and practical expertise in product support, equipment engineering, or related semiconductor manufacturing disciplines. - Hands-on experience developing Best Known Methods (BKMs) and Technical Product Manuals for equipment installation, start-up, and retrofits. - Experience with Failure Analysis (FA), FMECA processes, or Corrective and Preventive Action (CAPA) frameworks. - Ability to solve complex hardware or operational problems and analyze multi-source technical data. - Willingness to travel up to 20% of the time.
Skills: BKMs, start-up, build & test, training, CAPA, Customer Engineers
This role has been open 194 days — well above the 72-day median for Applications FAE roles.
Applications FAE · Manufacturing Equipment
|
Open roles in category
196
|
Median days open
72 d
|
Median salary
$148k
|
See the full market breakdown ▾Category comparison, skills in demand, and who else is hiring
| Metric | Applied Materials | All employers we track in this specialty (196 roles · 17 employers) |
|---|---|---|
| Open roles in this specialty | 34 | 196 |
| Median days open | 68 d | 72 d (−4 d vs this employer) |
| Median salary (USD postings) | — | $148k |
Skills observed across this category: BKMs, start-up, build & test, training, CAPA, Customer Engineers
Who's hiring in this category
- Teradyne · 62 open roles · median 33 d
- KLA Corporation · 41 open roles · median 125 d
- Applied Materials (this employer) · 34 open roles · median 68 d
- Keysight Technologies · 15 open roles · median 75 d
- ASML · 8 open roles · median 116 d
- Veeco Instruments · 7 open roles · median 82 d
How we counted: 196 open Applications FAE (Manufacturing Equipment) roles from 17 employers tracked in the SemiconductorJobs index, counted 25 Oct 2026. Specialty figures count only roles carrying this exact specialty label, so an employer's related work in neighbouring specialties is not included there. Figures refresh nightly.