Global Product Support Engineer 4
$104,000 - $231,000 USD yearly
Provides technical escalation support for plasma etch chambers across process capability, chamber matching, and yield issues.
Originally posted 13 November 2026 by the employer.
About the role
This role provides technical support to field process engineers and product support personnel diagnosing and troubleshooting complex semiconductor equipment. The work focuses on plasma etch chambers, addressing process capability, chamber matching, defect, and yield failure issues.
What you'll do
- Provide technical support to field process engineers and product support personnel troubleshooting plasma etch chambers regarding process capability, chamber matching, defect, and yield failure issues.
- Respond to escalations where first-line product support has failed to isolate or resolve problems related to process capability gaps.
- Report process-related enhancements and continuous design improvements to design engineering.
- Support customer new tool process qualification, training, and BKM document creation.
- Perform statistical process control data analysis to evaluate and resolve process performance gaps.
- Travel approximately 15% to 20% to support customer sites and project requirements.
What you'll need
- Minimum of 8 years of related experience with a Bachelor’s degree, 6 years with a Master’s degree, or a PhD with 3 years of experience (or equivalent experience).
- Technical expertise in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment.
- Experience with statistical process control data analysis.
- Experience troubleshooting plasma etch chambers for process capability and chamber matching.
Nice to have
- Semiconductor fab experience.
Skills: plasma etch, chamber matching, SPC, process capability, troubleshooting
More semiconductor jobs: Lam Research jobs · Equipment engineering jobs
First seen in our index 0 days ago, well below the 78-day median for Semiconductor Equipment Engineering roles.
Semiconductor Equipment Engineering · Etch Process
|
Open roles in category
35
|
Median days since first seen
78 d
|
Category median salary (all employers)
n/a
|
See the full market breakdown ▾Category comparison, skills in demand, and who else is hiring
| Metric | Lam Research | All employers we track in this specialty (35 roles · 10 employers) |
|---|---|---|
| Open roles in this specialty | 12 | 35 |
| Open roles in the wider Process, Fab & Equipment family | 829 | 10414 · 119 employers |
| Median days since first seen | 56 d | 78 d (+22 d vs this employer) |
| Median salary (USD postings) | n/a | n/a |
Skills observed across this category: plasma etch, chamber matching, SPC, process capability, troubleshooting
Who's hiring in this category
- Applied Materials · 9 open roles · median 45 d
- Lam Research (this employer) · 9 open roles · median 85 d
- KLA Corporation · 5 open roles · median 63 d
- Micron Technology · 3 open roles · median 127 d
- STMicroelectronics · 3 open roles · median 78 d
- ASM International · 2 open roles · median 42 d
How we counted: 35 open Semiconductor Equipment Engineering (Etch Process) roles from 10 employers tracked in the SemiconductorJobs index, counted 13 Nov 2026. Specialty figures count only roles carrying this exact specialty label, so an employer's related work in neighbouring specialties is not included there, and is counted in the wider Process, Fab & Equipment family row. Days are counted from when our index first saw each posting, not from the employer's original posting date.