Engineer, Total Product Support

Originally posted 22 January 2026 by the employer.

Support ALD equipment transitions from development lab build and test to First-in-Fab customer qualification.

About the role

As a Total Product Support Engineer, you will join the ALD team to launch new products and ensure they succeed in real-world fab environments. This role acts as the system-level expert bridging engineering design, manufacturing readiness, and customer success during new product development.

What you'll do

- Serve as the system-level expert for ALD product support during new product development. - Partner with Hardware, Electrical, Controls, Process, and Software engineering teams to influence product design on preventive maintenance, serviceability, and design for manufacturability. - Own the first build and test of new products in the development lab, identifying issues early and recommending practical solutions in real time. - Develop and document best-known methods and procedures for service, preventive, and corrective maintenance. - Lead First-in-Fab (Alpha and Beta) deployments, driving customer fab readiness, installation, start-up, and production qualification. - Define critical spare parts strategies to ensure readiness and smooth execution for new product shipments.

What you'll need

- Bachelor's degree in an engineering discipline. - 5+ years of hands-on experience with semiconductor equipment. - Direct experience with ALD equipment. - Strong system-level troubleshooting skills and the ability to work across disciplines. - Willingness to travel 25–50%, depending on the product development cycle. - Ability to work in both lab and customer fab environments.

Skills: ALD, new product introduction, system-level expert, product support, customer fabs