Originally posted 9 October 2026 by the employer.
About the role
This role provides technical support to mass-market customers, focusing on troubleshooting and resolving client issues related to microcontrollers/microprocessors, embedded firmware, and software ecosystem.
What you'll do
- Resolve customer issues through case tickets, live chat, and phone support.
- Guide mass-market customers through embedded hardware, firmware, and software design challenges.
- Apply familiarity with machine learning and AI frameworks to emerging support needs.
- Analyze root causes and document clear, actionable technical findings.
- Create example source code, knowledge-base articles, application notes, chatbot content, reports, and other technical resources.
- Analyze electrical schematics.
What you'll need
- Bachelor’s degree in Electrical Engineering, Computer Engineering, or a related discipline.
- 2.5-5 years of hands-on experience in embedded firmware, hardware design, or embedded systems development.
- Strong programming skills in C and C++ for embedded applications.
- Solid understanding of embedded hardware, firmware, and software design principles.
- Proven ability to debug hardware using oscilloscopes, logic analyzers, and other electronic lab tools.
- Familiarity with AI and machine-learning technologies and their application to technical support or engineering workflows.
Nice to have
- Master’s degree in Electrical Engineering, Computer Engineering, or a related discipline.
- Experience with Microchip products, development tools, or networking protocols.
- Experience with Ethernet, networking technologies, or connected embedded systems.
Skills: technical support, mass-market customers, embedded firmware, hardware design, troubleshooting
This role has been open 0 days — well below the 43-day median for Applications FAE roles.
Applications FAE · Systems Software
|
Open roles in category
82
|
Median days open
43 d
|
Median salary
$173k
|
See the full market breakdown ▾Category comparison, skills in demand, and who else is hiring
| Metric | Microchip Technology | All employers we track in this specialty (82 roles · 25 employers) |
|---|---|---|
| Open roles in this specialty | 11 | 82 |
| Median days open | 59 d | 43 d (+16 d vs this employer) |
| Median salary (USD postings) | — | $173k |
Skills observed across this category: technical support, mass-market customers, embedded firmware, hardware design, troubleshooting
Who's hiring in this category
- Qualcomm · 12 open roles · median 71 d
- Keysight Technologies · 10 open roles · median 10 d
- Microchip Technology (this employer) · 10 open roles · median 63 d
- NVIDIA · 10 open roles · median 18 d
- AMD · 7 open roles · median 32 d
- Infineon Technologies · 6 open roles · median 48 d
How we counted: 82 open Applications FAE (Systems Software) roles from 25 employers tracked in the SemiconductorJobs index, counted 9 Oct 2026. Specialty figures count only roles carrying this exact specialty label, so an employer's related work in neighbouring specialties is not included there. Figures refresh nightly.