Director, Technical Support

Originally posted 11 November 2026 by the employer.

About the role

As Director, Technical Support in Austin, TX, you will lead ASM's technical engagement and support strategy for a strategic customer account. This role focuses on advanced technical interfaces and technology adoption across Memory/DRAM or Logic technologies.

What you'll do

• Lead the technical support and engagement strategy for the customer account, focusing on Memory/DRAM or Logic technologies.
• Serve as the senior technical interface between customer stakeholders and ASM's engineering, product development, applications, and service teams.
• Translate customer requirements, process needs, and integration challenges into actionable priorities for internal engineering and business units.
• Drive resolution and escalation of complex technical issues, evaluations, qualifications, and new product introductions.
• Partner with sales and business units to identify opportunities to expand ASM's technology footprint.
• Recruit, mentor, and develop a technical organization supporting the account.

What you'll need

• PhD in Engineering, Materials Science, Chemistry, Physics, or a related technical discipline.
• 12+ years of semiconductor industry experience, ideally within semiconductor equipment, device manufacturing, or process integration.
• Technical expertise in Memory/DRAM or Logic technologies and associated semiconductor process requirements.
• Experience with deposition and thin-film technologies such as ALD, PEALD, PECVD, LPCVD, epitaxy, or adjacent processes.
• Leadership experience managing and developing technical, engineering, applications, or customer-facing teams.
• Proven background leading complex customer technical engagements, escalations, qualifications, and new technology introductions.

Skills: technical support, semiconductor equipment, ALD, CVD, process integration

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