Customer Support Engineer - Boise, ID, United States
$34 - $57 USD hourly
Originally posted 29 August 2026 by the employer.
About the role
This role is primarily responsible for customer service activities related to updating, troubleshooting, diagnosing, and repairing highly complex capital equipment at customer sites, specifically for Micron Technology, Inc. in Boise, ID. The Customer Support Engineer ensures the operational quality of system equipment and coordinates actions with customers to minimize downtime.
What you'll do
- Provide primary customer service support for advanced KLA products, acting as the main contact for all service-related issues.
- Evaluate, analyze, diagnose, and troubleshoot technical equipment problems at customer sites.
- Maintain Preventive Maintenance schedules on KLA tools and execute all PMs as scheduled.
- Repair and update equipment at customer sites, including system-level problems without standard procedures, using technical knowledge and training.
- Prepare Field Service Reports on customer support activity and document recurring problems in the CRM database.
- Provide guidance and technical assistance to Installation Engineers on installations and dismantling equipment, and to less senior CSEs.
What you'll need
- Ability to troubleshoot problems in software, electronics, optics, mechanical, electro-mechanical, and electro-optical systems.
- Understanding of computer theory, various operating systems (Windows, Unix, Novell), and networking.
- Bachelor's Level Degree and 0 years related work experience.
Nice to have
- Attain and maintain at least Certification Level 3 or PM training.
- Attain and maintain basic proficiency in systems level repair of a product within a family.
This role has been open 50 days — below the 54-day median for Semiconductor Equipment Engineering roles.
Semiconductor Equipment Engineering · Manufacturing Equipment
|
Open roles in category
3768
|
Median days open
54 d
|
Median salary
$126k
|
See the full market breakdown ▾Category comparison, and who else is hiring
| Metric | KLA Corporation | All employers we track in this specialty (3768 roles · 81 employers) |
|---|---|---|
| Open roles in this specialty | 251 | 3768 |
| Open roles in the wider Process, Fab & Equipment family | 454 | 9877 · 109 employers |
| Median days open | 68 d | 54 d (+14 d vs this employer) |
| Median salary (USD postings) | — | $126k |
Who's hiring in this category
- Applied Materials · 611 open roles · median 54 d
- Lam Research · 559 open roles · median 44 d
- Micron Technology · 282 open roles · median 45 d
- KLA Corporation (this employer) · 251 open roles · median 68 d
- ASML · 190 open roles · median 72 d
- ASM International · 161 open roles · median 86 d
How we counted: 3768 open Semiconductor Equipment Engineering (Manufacturing Equipment) roles from 81 employers tracked in the SemiconductorJobs index, counted 18 Oct 2026. Specialty figures count only roles carrying this exact specialty label, so an employer's related work in neighbouring specialties is not included there — it is counted in the wider Process, Fab & Equipment family row. Figures refresh nightly.