Customer Support Engineer - Austin, TX, United States
$34 - $57 USD hourly
Originally posted 12 August 2026 by the employer.
About the role
As a Customer Support Engineer, you will provide customer service activities on Surfscan tools at customer sites. This role focuses on updating, troubleshooting, diagnosing, and repairing complex capital equipment.
What you'll do
- Evaluate, analyze, diagnose, and troubleshoot technical equipment problems via telephone or at customer site.
- Repair and modify equipment at customer facility.
- Evaluate equipment to determine type and extent of problem, including board-level and system-level troubleshooting.
- Access and determine if a problem exists in the customer process, such as chemical leaks or contamination.
- Prepare field service reports on customer support activity.
- Cross-train and assist other field service engineers as appropriate.
What you'll need
- Bachelor's Level Degree or work experience of 3 years.
This role has been open 66 days — well above the 53-day median for Semiconductor Equipment Engineering roles.
Semiconductor Equipment Engineering · Manufacturing Equipment
|
Open roles in category
3796
|
Median days open
53 d
|
Median salary
$126k
|
See the full market breakdown ▾Category comparison, and who else is hiring
| Metric | KLA Corporation | All employers we track in this specialty (3796 roles · 81 employers) |
|---|---|---|
| Open roles in this specialty | 251 | 3796 |
| Open roles in the wider Process, Fab & Equipment family | 454 | 9862 · 109 employers |
| Median days open | 68 d | 53 d (+15 d vs this employer) |
| Median salary (USD postings) | — | $126k |
Who's hiring in this category
- Applied Materials · 617 open roles · median 53 d
- Lam Research · 559 open roles · median 43 d
- Micron Technology · 283 open roles · median 44 d
- KLA Corporation (this employer) · 251 open roles · median 67 d
- ASML · 195 open roles · median 70 d
- ASM International · 162 open roles · median 85 d
How we counted: 3796 open Semiconductor Equipment Engineering (Manufacturing Equipment) roles from 81 employers tracked in the SemiconductorJobs index, counted 17 Oct 2026. Specialty figures count only roles carrying this exact specialty label, so an employer's related work in neighbouring specialties is not included there — it is counted in the wider Process, Fab & Equipment family row. Figures refresh nightly.