Customer Success Manager (Silicon) - San Jose, California, United States
$262,700 - $355,400 USD yearly
Originally posted 27 July 2026 by the employer.
Drive the adoption of Arm technologies across hyperscaler silicon deployments.
About the role
The Customer Success Manager drives the technological, functional, and strategic success of Arm’s largest hyperscaler partners by accelerating adoption of Arm technologies across hyperscaler silicon deployments.
What you'll do
- Serve as the primary customer success and program management lead for strategic hyperscaler account(s) in North America. - Lead complex cross-functional engagements involving Partner and Arm engineering, architecture, silicon, software, platform, and operations organizations. - Lead program reviews, governance meetings, and executive business reviews. - Own customer success plans, program dashboards, and delivery tracking across multiple workstreams and organizations. - Coordinate execution across Arm Business Units, engineering teams, product management, and ecosystem partners. - Proactively identify and resolve technical, operational, and interpersonal blockers that could impact customer success.
What you'll need
- Bachelor’s degree in Engineering, Computer Science, or a related technical field. - 5 - 7 years of experience in Technical Program/Project Management, Applications Engineering, or Strategic Program Management or related technical leadership roles. - Demonstrated success leading large-scale silicon programs involving CPUs, semiconductors, cloud infrastructure, server platforms, AI systems or data center technologies. - Strong understanding of IP and SoC development lifecycles, hardware/software co-development, system integration and platform enablement processes.
Nice to have
- Familiarity with Arm architecture, solutions, tools, and ecosystem. - Understanding of CPU, System IP and Interconnect, cloud native software stacks, operating systems, virtualization, AI/ML frameworks and datacenter operations. - Program management certifications.
Skills: hyperscaler account, program reviews, silicon programs, IP and SoC development, cloud infrastructure
This role has been open 83 days — well above the 48-day median for Technical Program Management roles.
Technical Program Management · SOC Architecture
|
Open roles in category
176
|
Median days open
48 d
|
Median salary
$220k
|
See the full market breakdown ▾Category comparison, skills in demand, and who else is hiring
| Metric | Arm Holdings | All employers we track in this specialty (176 roles · 49 employers) |
|---|---|---|
| Open roles in this specialty | 10 | 176 |
| Median days open | 85 d | 48 d (+37 d vs this employer) |
| Median salary (USD postings) | — | $220k |
Skills observed across this category: hyperscaler account, program reviews, silicon programs, IP and SoC development, cloud infrastructure
Who's hiring in this category
- Qualcomm · 25 open roles · median 48 d
- NVIDIA · 21 open roles · median 34 d
- AMD · 19 open roles · median 27 d
- Synopsys · 14 open roles · median 48 d
- Arm Holdings (this employer) · 10 open roles · median 85 d
- Astera Labs · 6 open roles · median 69 d
How we counted: 176 open Technical Program Management (SOC Architecture) roles from 49 employers tracked in the SemiconductorJobs index, counted 19 Oct 2026. Specialty figures count only roles carrying this exact specialty label, so an employer's related work in neighbouring specialties is not included there. Figures refresh nightly.