Customer Success Manager - San Jose, United States

Originally posted 21 July 2026 by the employer.

About the role

ChipAgents is hiring Customer Success Managers to oversee the technical success and relationship management for strategic semiconductor accounts. The role focuses on helping design and verification engineering teams adopt and get value from the company's agentic AI workflows platform.

What you'll do

- Serve as the primary technical point of contact and trusted advisor for semiconductor customer accounts. - Partner with Account Managers to establish customer success plans and strategic account growth plans. - Track customer design and verification workflows to guide adoption and identify high-impact integration areas. - Triage and prioritize customer technical issues directly with R&D to resolve bugs, deliver fixes, and close feedback loops. - Facilitate regular Technical Review Meetings (TRM) and Management Review Meetings (MRM) with engineering leads and management. - Act as the voice of the customer internally, sharing field learnings with product, research, and engineering teams.

What you'll need

- 3–10 years of experience in EDA, semiconductor design, or a customer-facing technical role at an EDA or chip company. - Hands-on background in RTL design, simulation, or verification. - Experience in an applications engineering, field applications, or technical account management role. - Demonstrated ability to communicate technical concepts to both engineering teams and executive stakeholders. - Track record of self-directed work with strong ownership and professional growth.

Nice to have

- Familiarity with AI-assisted design or verification tools. - Experience working at or supporting early-stage customers at a startup or high-growth company. - Exposure to enterprise software adoption, professional services, or customer enablement programs.