Customer Service Representative - Penang, Malaysia

Originally posted 1 September 2026 by the employer.

About the role

This role involves assisting the sales team by managing customer inquiries, providing information, and ensuring smooth sales operations.

What you'll do

• Work closely with Regional Sales Managers to solve problems and meet customer requests in a timely manner.
• Support the Sales team by fielding customer requests and addressing concerns to maximize customer satisfaction.
• Assist the sales team with following up on quotes, setting up pricing, processing orders, and managing customer accounts.
• Liaise with the demand planning team on customer forecasts and follow up with customers on orders.
• Manage the full lifecycle of orders, including expedites, complaints, escalations, and special demand requirements.
• Coordinate Returns Merchandise Authorizations (RMA’s) with customers, Quality, Sales, and logistics.

What you'll need

• Minimum 3 years of working experience.
• Ability to work independently and manage multiple tasks effectively.
• Strong attention to detail to ensure accuracy in customer records and sales processes.
• Ability to identify issues and provide effective solutions.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Proficiency in CRM software and other related systems.

Nice to have

• Familiarity with Oracle.
• Multilingual with good English communication skills.
• Degree in Business Administration or equivalent.