Customer Service Engineer – RAPID AZ - Phoenix, AZ, United States
$57,196 - $97,115 USD yearly
Originally posted 4 August 2026 by the employer.
Join KLA's Services team supporting RAPID AZ systems.
About the role
As a Customer Service Engineer, you will evaluate, analyze, diagnose, and troubleshoot technical equipment problems and repair system-level issues at customer sites for RAPID AZ systems.
What you'll do
- Evaluate, analyze, diagnose, and troubleshoot technical equipment problems via telephone or at customer site.
- Repair system level problems (which have multiple causes and for which no standard procedures exist) at customer sites.
- Assure operational quality of system equipment and coordinate actions with customers to minimize downtime.
- Prepare field service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems.
- Execute technical critical issues with detailed problem statement and pass-down to work with system engineering technical team in customer site.
- Develop and handle return materials authorization (RMA) processes for customer returns, exchanges, service, and repairs.
What you'll need
- Master's Level Degree with 2 years of work experience OR Bachelor's Level Degree with 3 years of work experience.
Skills: troubleshoots technical equipment problems, repairs system level problems, customer site, field service reports, technical support
This role has been open 74 days — well above the 54-day median for Semiconductor Equipment Engineering roles.
Semiconductor Equipment Engineering · Manufacturing Equipment
|
Open roles in category
3768
|
Median days open
54 d
|
Median salary
$126k
|
See the full market breakdown ▾Category comparison, skills in demand, and who else is hiring
| Metric | KLA Corporation | All employers we track in this specialty (3768 roles · 81 employers) |
|---|---|---|
| Open roles in this specialty | 251 | 3768 |
| Open roles in the wider Process, Fab & Equipment family | 455 | 9897 · 109 employers |
| Median days open | 69 d | 54 d (+15 d vs this employer) |
| Median salary (USD postings) | — | $126k |
Skills observed across this category: troubleshoots technical equipment problems, repairs system level problems, customer site, field service reports, technical support
Who's hiring in this category
- Applied Materials · 611 open roles · median 54 d
- Lam Research · 559 open roles · median 44 d
- Micron Technology · 282 open roles · median 45 d
- KLA Corporation (this employer) · 251 open roles · median 68 d
- ASML · 190 open roles · median 72 d
- ASM International · 161 open roles · median 86 d
How we counted: 3768 open Semiconductor Equipment Engineering (Manufacturing Equipment) roles from 81 employers tracked in the SemiconductorJobs index, counted 18 Oct 2026. Specialty figures count only roles carrying this exact specialty label, so an employer's related work in neighbouring specialties is not included there — it is counted in the wider Process, Fab & Equipment family row. Figures refresh nightly.