Customer Quality Engineer (CQE) – ASIC Products

Originally posted 17 September 2026 by the employer — open 3 days.

About the role

This role serves as the primary quality interface for customers on ASIC products, managing customer quality issues and leading Return Material Authorization (RMA) investigations.

What you'll do

• Act as the primary quality contact for customers on ASIC product quality matters.
• Own the end-to-end RMA process for returned ASIC devices.
• Lead investigations to determine root cause of customer-reported failures.
• Facilitate cross-functional root-cause investigations involving Design Engineering, Verification Engineering, Validation Engineering, Product Engineering, Test Engineering, Package Engineering, and Manufacturing Operations.
• Monitor and report customer quality KPIs including RMA rates, failure analysis turnaround time, and customer-reported defect trends.
• Partner with foundries, OSATs, test houses, and manufacturing teams during quality investigations.

What you'll need

• Bachelor's Degree in Applied Science, Computer Science, Data Science, Engineering, Information Systems, or related field.
• 2 years of experience in semiconductor quality, product engineering, customer quality, reliability, failure analysis, or manufacturing engineering.
• Strong understanding of ASIC product development and manufacturing processes.
• Experience managing customer escalations and quality-related issues.
• Knowledge of semiconductor failure analysis techniques and methodologies.
• Experience leading root-cause analysis and corrective action activities.
• Strong written and verbal communication skills with customer-facing experience.

Nice to have

• Bachelor's degree in Electrical Engineering, Computer Engineering, Materials Science, or related technical discipline.

Skills: customer quality, ASIC products, RMA, failure analysis, root cause