Customer Account Support Specialist (Global Customer Services GCS) - San Jose, CA
$121,700 - $194,700 USD yearly
Originally posted 20 October 2026 by the employer.
About the role
The Customer Account Support Specialist owns production success for assigned strategic semiconductor test accounts, partnering with Sales and customer operations managers to drive productivity and overall equipment effectiveness (OEE).
What you'll do
- Own the account support strategy with Sales and build collaborative relationships with customer operations and management teams. - Lead account reviews, operational council topics, and executive communications while tracking production health, risks, and commitments to closure. - Triage urgent production issues using defined escalation triggers and prepare Field Service, Repair, and Parts Operations teams for production ramps. - Lead platform escalations and reliability projects with PSG, Engineering, and the factory to determine root cause and target dates using hands-on ATE knowledge. - Partner with field engineers and customers as a local expert, coaching engineers and coordinating cross-functional improvement teams.
What you'll need
- Bachelor's or Master's degree in Electrical Engineering, Electronics Engineering, or a related technical field. - 10+ years in a production support environment supporting automated test equipment (ATE) or semiconductor manufacturing. - Hands-on ATE troubleshooting experience, including test program debug and correlation, loadboard-level isolation, and handler or prober interface issues. - Demonstrated ability to coordinate cross-functional teams and influence senior customer, supplier, and Sales stakeholders. - Experience preparing customer presentations and operational reviews, with proficiency in Microsoft Office and Teams. - Ability to travel, including extended periods, to support customer sites and ramps.
Nice to have
- Experience with OSATs, foundries, or IDMs, including wafer sort, final test, production ramps, and advanced packaging or HPC test environments. - Knowledge of Teradyne platforms (such as UltraFLEX and ETS) and IGXL software. - Experience with ServiceNow, Salesforce, Power BI, or similar issue-tracking and dashboard tools.
This role has been open 0 days — well below the 55-day median for Semiconductor Equipment Engineering roles.
Semiconductor Equipment Engineering · Manufacturing Equipment
|
Open roles in category
3898
|
Median days open
55 d
|
Median salary
$126k
|
See the full market breakdown ▾Category comparison, and who else is hiring
| Metric | Teradyne | All employers we track in this specialty (3898 roles · 82 employers) |
|---|---|---|
| Open roles in this specialty | 85 | 3898 |
| Open roles in the wider Process, Fab & Equipment family | 123 | 10066 · 107 employers |
| Median days open | 34 d | 55 d (−21 d vs this employer) |
| Median salary (USD postings) | — | $126k |
Who's hiring in this category
- Applied Materials · 674 open roles · median 50 d
- Lam Research · 578 open roles · median 41 d
- Micron Technology · 285 open roles · median 46 d
- KLA Corporation · 248 open roles · median 70 d
- ASML · 188 open roles · median 71 d
- ASM International · 165 open roles · median 89 d
How we counted: 3898 open Semiconductor Equipment Engineering (Manufacturing Equipment) roles from 82 employers tracked in the SemiconductorJobs index, counted 21 Oct 2026. Specialty figures count only roles carrying this exact specialty label, so an employer's related work in neighbouring specialties is not included there — it is counted in the wider Process, Fab & Equipment family row. Figures refresh nightly.