Customer Account Support Specialist (Global Customer Services GCS) - Chandler, AZ
$110,600 - $177,000 USD yearly
Originally posted 20 October 2026 by the employer.
About the role
The Customer Account Support Specialist owns production success for assigned strategic semiconductor test accounts, partnering with customer operations managers and Sales account managers to set support strategy and govern production outcomes. The role focuses on optimizing overall equipment effectiveness (OEE) across Field Service Operations, Product Support Group (PSG), Engineering, and Repair Operations.
What you'll do
- Own account support strategy with Sales and establish collaborative operational relationships with customer operations and management teams. - Lead account reviews, operational and executive council sessions, and executive communications. - Track production health, risks, and escalations using account plans, risk registers, and scorecards with defined owners and completion dates. - Triage critical production escalations and utilize forecasts to prepare Field Service, Repair, and Parts Operations ahead of volume ramps. - Lead platform reliability projects with PSG and Engineering, applying ATE knowledge to root-cause test program debug, loadboard-level isolation, and handler/prober interface issues. - Provide technical mentorship to field engineers and lead cross-functional continuous improvement teams.
What you'll need
- Bachelor's or Master's degree in Electrical Engineering, Electronics Engineering, or a related technical field. - 10+ years in a production support environment supporting automated test equipment (ATE) or semiconductor manufacturing. - Hands-on ATE troubleshooting experience, including test program debug and correlation, loadboard-level isolation, and handler or prober interface issues. - Demonstrated ability to coordinate cross-functional teams and influence senior customer, supplier, and Sales stakeholders. - Proficiency with structured problem-solving, operational reviews, customer presentations, Microsoft Office, and Teams. - Ability to travel, including extended periods, to support customer production sites and ramps.
Nice to have
- Experience with OSATs, foundries, or IDMs covering wafer sort, final test, production ramps, and advanced packaging or HPC test environments. - Knowledge of Teradyne platforms (such as UltraFLEX and ETS) and IGXL software. - Experience with ServiceNow, Salesforce, Power BI, or equivalent issue-tracking and dashboard tools.
This role has been open 0 days — well below the 55-day median for Semiconductor Equipment Engineering roles.
Semiconductor Equipment Engineering · Manufacturing Equipment
|
Open roles in category
3898
|
Median days open
55 d
|
Median salary
$126k
|
See the full market breakdown ▾Category comparison, and who else is hiring
| Metric | Teradyne | All employers we track in this specialty (3898 roles · 82 employers) |
|---|---|---|
| Open roles in this specialty | 85 | 3898 |
| Open roles in the wider Process, Fab & Equipment family | 123 | 10066 · 107 employers |
| Median days open | 34 d | 55 d (−21 d vs this employer) |
| Median salary (USD postings) | — | $126k |
Who's hiring in this category
- Applied Materials · 674 open roles · median 50 d
- Lam Research · 578 open roles · median 41 d
- Micron Technology · 285 open roles · median 46 d
- KLA Corporation · 248 open roles · median 70 d
- ASML · 188 open roles · median 71 d
- ASM International · 165 open roles · median 89 d
How we counted: 3898 open Semiconductor Equipment Engineering (Manufacturing Equipment) roles from 82 employers tracked in the SemiconductorJobs index, counted 21 Oct 2026. Specialty figures count only roles carrying this exact specialty label, so an employer's related work in neighbouring specialties is not included there — it is counted in the wider Process, Fab & Equipment family row. Figures refresh nightly.