Customer Account Support Specialist (Global Customer Services GCS) - Austin, TX
$110,600 - $177,000 USD yearly
Originally posted 20 October 2026 by the employer.
About the role
The Customer Account Support Specialist owns production success for assigned strategic semiconductor test accounts, partnering with Sales and customer operations to maximize overall equipment effectiveness (OEE). The role governs account support strategy, manages operational escalations, and resolves complex automated test equipment (ATE) production issues across Field Service, Product Support Group, Engineering, and Repair Operations.
What you'll do
- Own account support strategy with Sales and build collaborative relationships with customer operations and management teams. - Spearhead account reviews, operational council topics, executive communications, risk registers, and scorecard tracking. - Triage urgent production issues using defined escalation triggers and coordinate Field Service, Repair, and Parts Operations ahead of production ramps. - Lead platform reliability projects with Engineering and factory teams, applying hands-on ATE knowledge to drive root cause analysis and resolution. - Apply technical judgment to test program debug, loadboard-level troubleshooting, and handler or prober interfaces. - Serve as a local technical expert to support and mentor field engineers and coordinate cross-functional improvement teams.
What you'll need
- Bachelor's or Master's degree in Electrical Engineering, Electronics Engineering, or a related technical field. - 10+ years in a production support environment supporting automated test equipment (ATE) or semiconductor manufacturing. - Hands-on ATE troubleshooting experience, including test program debug and correlation, loadboard-level isolation, and handler or prober interface issues. - Demonstrated ability to coordinate cross-functional teams and influence senior customer, supplier, and Sales stakeholders without direct authority. - Proficiency with Microsoft Office and Teams, with experience preparing customer presentations and operational reviews. - Ability to travel, including extended periods, to support customer sites and ramps.
Nice to have
- Experience with OSATs, foundries, or IDMs, including wafer sort, final test, production ramps, and advanced packaging or HPC test environments. - Knowledge of Teradyne platforms (such as UltraFLEX and ETS) and IGXL software. - Experience with ServiceNow, Salesforce, Power BI, or similar issue-tracking and dashboard tools.
This role has been open 0 days — well below the 55-day median for Semiconductor Equipment Engineering roles.
Semiconductor Equipment Engineering · Manufacturing Equipment
|
Open roles in category
3898
|
Median days open
55 d
|
Median salary
$126k
|
See the full market breakdown ▾Category comparison, and who else is hiring
| Metric | Teradyne | All employers we track in this specialty (3898 roles · 82 employers) |
|---|---|---|
| Open roles in this specialty | 85 | 3898 |
| Open roles in the wider Process, Fab & Equipment family | 123 | 10066 · 107 employers |
| Median days open | 34 d | 55 d (−21 d vs this employer) |
| Median salary (USD postings) | — | $126k |
Who's hiring in this category
- Applied Materials · 674 open roles · median 50 d
- Lam Research · 578 open roles · median 41 d
- Micron Technology · 285 open roles · median 46 d
- KLA Corporation · 248 open roles · median 70 d
- ASML · 188 open roles · median 71 d
- ASM International · 165 open roles · median 89 d
How we counted: 3898 open Semiconductor Equipment Engineering (Manufacturing Equipment) roles from 82 employers tracked in the SemiconductorJobs index, counted 21 Oct 2026. Specialty figures count only roles carrying this exact specialty label, so an employer's related work in neighbouring specialties is not included there — it is counted in the wider Process, Fab & Equipment family row. Figures refresh nightly.