Non-Engineering
Originally posted 29 October 2026 by the employer.
About the role
In this internship within the Customer Support Quality & Excellence team, you will support the automation and standardization of quality intake, issue tracking, and reporting processes. You will transform manual data handling workflows into standardized, automated tools and reporting dashboards.
What you'll do
- Analyze current issue tracking and reporting processes and identify automation opportunities.
- Develop tools to automate manual Excel-based workflows and reduce administrative effort.
- Create dashboards and visualizations that provide insights into issue status, trends, and cycle times.
- Standardize data collection and reporting methods for quarterly quality reviews.
- Improve tracking and traceability of corrective actions and solution implementation progress.
- Collaborate with stakeholders to gather requirements, test new solutions, and support process documentation.
What you'll need
- Active enrollment in a bachelor’s or master’s degree program in information technology, computer science, or related technical engineering fields.
- Experience with Excel automation, including macros and advanced spreadsheet functionality.
- Experience creating dashboards and reports using Power BI or similar data visualization tools.
- Proficiency communicating with stakeholders in English.
- Enrollment at an educational institute for the entire internship duration, age 18 or older at start, and location in or willingness to relocate to the Netherlands.