Cloud Support Engineer - San Jose, United States
Originally posted 30 September 2026 by the employer.
About the role
This role involves supporting secure, cloud-based silicon chip design environments for external customers. It focuses on maintaining system reliability and proactively improving the platform.
What you'll do
- Serve as a primary technical support contact for external customers using secure cloud-based silicon design platforms.
- Troubleshoot Linux-based cloud environments used for silicon design and verification workflows.
- Monitor HPC cluster performance, job throughput, and queue health.
- Develop and maintain automation to streamline recurring operational tasks.
- Use agentic AI, Python, shell scripting, Perl, or similar technologies to reduce manual effort.
- Operate and support systems containing ITAR-controlled and CUI data in compliance with regulatory and company requirements.
What you'll need
- Strong hands-on experience with Linux system administration and troubleshooting.
- Experience supporting HPC or large-scale compute environments.
- Proficiency in Python, shell scripting, Perl, or other automation-focused programming languages.
- Experience with monitoring, logging, and alerting systems.
- Familiarity with license management systems (e.g., FlexNet/FLEXlm or equivalent).
- Demonstrated ability to provide excellent customer service in a technical support or operations role.
- Ability to work with export-restricted data (ITAR/CUI) and U.S. Person status or eligibility.
- Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
Nice to have
- Experience supporting EDA, semiconductor, or silicon design environments.
- Familiarity with cloud-based HPC platforms (AWS, Azure, GCP, OpenStack/OpenShift).
- Experience applying AI-assisted or autonomous automation in operations or support contexts.
- Exposure to configuration management or infrastructure-as-code tools (e.g., Ansible, Terraform).
Skills: cloud-based silicon design platforms, Linux-based cloud environments, HPC cluster performance, automation, Python
This role has been open 9 days — well below the 51-day median for Infrastructure/Platform Software roles.
Infrastructure/Platform Software · Infrastructure Platform
|
Open roles in category
912
|
Median days open
51 d
|
Median salary
$229k
|
See the full market breakdown ▾Category comparison, skills in demand, and who else is hiring
| Metric | Cadence Design Systems | All employers we track in this specialty (912 roles · 86 employers) |
|---|---|---|
| Open roles in this specialty | 15 | 912 |
| Open roles in the wider Software, Firmware & Systems family | 103 | 6078 · 146 employers |
| Median days open | 28 d | 51 d (−23 d vs this employer) |
| Median salary (USD postings) | — | $229k |
Skills observed across this category: cloud-based silicon design platforms, Linux-based cloud environments, HPC cluster performance, automation, Python
Who's hiring in this category
- NVIDIA · 250 open roles · median 49 d
- Qualcomm · 60 open roles · median 61 d
- AMD · 51 open roles · median 28 d
- Cerebras · 40 open roles · median 74 d
- Graphcore · 38 open roles · median 101 d
- Intel Corporation · 33 open roles · median 21 d
How we counted: 912 open Infrastructure/Platform Software (Infrastructure Platform) roles from 86 employers tracked in the SemiconductorJobs index, counted 9 Oct 2026. Specialty figures count only roles carrying this exact specialty label, so an employer's related work in neighbouring specialties is not included there — it is counted in the wider Software, Firmware & Systems family row. Figures refresh nightly.